Return and Refund Policies
Return and Refund Policy
Dear Customer,
We would like to inform you that it is our priority to ensure your complete satisfaction with the products purchased from us. However, we understand that sometimes circumstances may arise that lead you to return an item. For this reason, we have implemented a return policy that allows you to refund or replace products that do not meet your expectations.
To take advantage of the return procedure, it is important to follow these guidelines:
- Please contact us within 14 days of receiving your item to request a return authorization.
- Please package the item carefully and return it in the same condition as received, complete with all accessories and original packaging.
- Please include a copy of your invoice or receipt, along with a brief explanation of the reason for the return.
- Ship the item to the address we will provide you once the return has been authorised.
Once we receive and inspect your returned item, we will issue you a refund or exchange, depending on your preference. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
We remain at your disposal for further clarifications or assistance regarding returns. We thank you for your trust and cooperation.
For further information contact: MODATUTTO@proton.me
Best regards .
.